Return Policy

Last Updated: 07 June 2026

Thank you for shopping with Nestora.

1. Returns

We accept returns only for items that arrive damaged, faulty, or incorrect.

To request a return, you must contact us within 14 days of receiving your order.

2. Eligibility

To be eligible for a return:

• The item must be unused
• The item must be in its original condition where possible
• You must provide proof of purchase (order number)

3. Change of Mind

We do not accept returns for change-of-mind purchases.

4. Refund or Replacement

Once your return is approved, we will offer either:

• A replacement item, or
• A refund to your original payment method

This will be handled in line with New Zealand consumer law, including:
Consumer Guarantees Act 1993

5. Return Shipping

If your item arrives damaged, faulty, or incorrect, please contact us before returning the item.

Once your return has been approved, we will provide return instructions. Nestora will cover reasonable return shipping costs for approved returns involving damaged, faulty, or incorrect items.

Please do not send any items back without contacting us first.

6. Contact Us

For return requests, please contact:

Email: nestoraglobalhub@gmail.com
Nestora
New Zealand